New Delhi: Train offerings on Delhi Metro’s Yellow Line had been affected on Saturday as trains have been reportedly running overdue. Delay in offerings turned into said from Vishwavidyalaya and Central Secretariat, as per a tweet by way of the Delhi Metro Rail Corporation (DMRC).
Services on all other Delhi Metro’s strains have been running smoothly, the DMRC stated.
Delhi Metro’s Yellow line connects Samaypur Badli in Delhi to Gurugram’s HUDA town.
On Friday, services had been hit on Delhi Metro’s Magenta Lines for five hours after a massive fireplace broke out at a furniture market near Kalindi Kunj hall. Services were later resumed. Following the incident, the DMRC said, “Train offerings have resumed among Botanical Garden and Jasola Vihar Shaheen Bagh. Thank you for your endurance.”
The hearth had reportedly broken metro pillars and a banquet corridor close to the marketplace.
As quickly because the government has been alerted of the fire, movement of trains were stopped briefly among Jasola Vihar Shaheen Bagh and Kalindi Kunj metro stations because of smoke and hearth from underneath the aqueduct, as in line with a senior DMRC reputable.
The hearth reportedly broke out at 5: fifty-five am, following which 17 fire tenders had been rushed to the spot to douse the hearth. The Magenta line, which is 34.2 km in length, stretches from Botanical Garden to Janakpuri West stations.
In May, services at the whole Magenta Line of the Delhi Metro had been affected due to a technical glitch on the phase among Shankar Vihar and Terminal 1 IGI Airport.
“Due to a few technical problems, offerings between Shankar Vihar and Terminal 1 IGI Airport have been affected and teach are being run at restrained pace in this stretch,” a senior legitimate had said on the time of the incident.H entry Ford said ‘The only foundation of real business is service’. In many companies, the customer service function sits outside of the sales channel as it is seen in some way inferior to sales. Yet customer service is integral to sales success. Without good customer service there will be no repeat sales, and repeat sales are the most profitable revenue any company can generate.
The selling process is not complete merely because the customer has stated that he or she will buy your products or services. Throughout the entire selling process, the maintenance of goodwill is important, but even more so after the purchase. Regardless of your customer’s previous feeling towards your company, the experience they have after they have bought will have a significant impact on future sales. Customer service doesn’t complete the sale; it reignites the sales cycle. A worthwhile maxim to adopt is: ‘a customer cannot be regarded as satisfied until we get their next order.’
Whilst customer service represents the last element in many standard sales processes it could also be argued that it is the first element in a recurring sales process. Ask yourself:  There are a number of empirical studies on the value of customer service and the effect of repeat business on the bottom line. Frederick Reicheld and Earl Sasser said that ‘if companies knew how much it really costs to lose a customer, they would be able to make accurate evaluations of investments designed to retain customers’. They found that customers become more profitable over time as increased sales; reduced costs of distribution; referrals; and the opportunity to up-sell all add to the bottom line.
Heskett, Sasser, and Scheslinger collaborated on a training programme to assist managers in understanding the lifetime value of customers and in addition advised on the importance of developing a culture whereby employees are engaged to contribute to the value chain. They postulated that employee satisfaction leads to service value which produces customer satisfaction and which in turn results in profits and growth. It is hardly surprising that happen employees produce happy customers.

Leave a comment

Your email address will not be published. Required fields are marked *