I just came lower back from a month in Fuengirola, Spain, a fishing village-turned-traveler-vacation spot in Costa del Sol. Fuengirola features seven kilometers of beautiful golden seashores along the Mediterranean and an infinite procession of restaurants, cafés, hotels, and shops. A reminder of vital customer support is that in the peak season, these beaches and agencies are bursting at the seams in June and September. I was there within the low-season, a time when the streets and beaches are exceptionally empty and clients in concise delivery. It changed into here that I witnessed a useful reminder of the crucial importance of customer service.
One would suppose that, when clients are a treasured commodity, businesses might be falling all over themselves to ensure they offer a superb experience. But right here, the complete opposite regarded actual.
Where became the customer support? I became curious about how few agencies seemed to care very a whole lot about the enjoyment they provided. Even considering cultural differences and the more laid-again environment, the average customer support stage was poor.
I watched clients walk into close to empty restaurants simplest to walk out 5 minutes later because none of the personnel, who had been too busy talking to every other, stricken to mention hiya, a great deal less provide a menu.
I watched others sit down in a quiet bar for a relaxing drink, look around for a server when it got here time for a refill, then subsequently give up, locate someone to pay, and leave.
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One aspect of those have been all remoted incidents, but they seemed to be greater the norms than the exceptions – in more significant than merely the eating places. The difference becomes obvious. What I’m describing, however, is merely the backdrop for the actual story. The real story is set the one’s organizations for which consumer revel in become without a doubt a focus. They stood out like a tremendous firework show towards a gray sky.
I should stand anywhere along the Paseo Maritimo – Fuengirola’s lovely 7 km beach boardwalk – and spot at least 25 open cafés and eating places. Wherever you went, twenty of them might be nearly empty. The other five would be packed. And all you had to do was stand out of doors at one of the busy eating places for two mins to why. Potential Revenue Growth of 2 hundred% – 300% Their servers had been smiling and attentive. The symptoms and menus were clean. They were efficient but now not rushed. They took the time to explain things and test returned to make sure matters were k.